Right of withdrawal

Recess
The Customer, pursuant to Legislative Decree 06/09/05 No. 206, has the right to withdraw from the Contract and proceed with the return of the goods within 14 days of receipt of the same.

In the event that you wish to exercise this right, please contact us by writing to:

Company Ferrari S.r.l. – Via Cuneo, 22 – 12062 Roreto di CHERASCO (CN)

Or by Mail to: info@olioferrari.it

1. The Customer has the right to cancel his order for any reason, without the need to provide explanations and without any penalty, except in cases where the right of withdrawal is excluded pursuant to paragraph 7.5 below. To exercise the right of withdrawal, the Customer can communicate his decision using the withdrawal form on the Site. To do this, the Customer must access the dedicated section of the Site to fill out the receipt form and send it in electronic format to the Seller.

2. Alternatively, the Customer may send a written communication containing the intention to withdraw, their references (name, surname, address and e-mail), the date of the order and receipt of the products, the order number and the details of the Products purchased; to this end, the Customer may use the standard withdrawal form, not mandatory, referred to in Annex 1 of Legislative Decree 21 February 2014, n. 21. If the Customer chooses this option, the notice of withdrawal must be sent to the Seller by e-mail to the address info@olioferrari.it.

3. The Customer must return the Products using a carrier of his own choice and expense, within 14 days from the data of communication of the withdrawal. The costs and risks associated with the return of the Products are borne by the Customer.

4. The Products can be returned intact and properly packed, preferably in their original packaging, accompanied by any accessories. For any further information please contact info@olioferrari.it

5. The right of withdrawal is subject to the following conditions:

I. The right applies to a Product purchased in its entirety; therefore, if the Product is composed of several components or parts, the withdrawal cannot be exercised only on a part of the Product purchased.

II. In case of exercise of the right of withdrawal, the seller will refund the Customer the full amount of the returned products, including any shipping costs, within 14 days from the data in which the notice of withdrawal was received, without prejudice to the seller’s right to suspend payment of the refund until the actual receipt of the Products. The refund must be made using the same means of payment used by the Customer, unless these do not expressly request a different method.

III. In addition to the cases indicated in Article 1 above, the right of withdrawal is excluded in the following cases:

• orders for customized or clearly personalized Products;

• orders for Products that are likely to deteriorate or expire rapidly;

• orders for sealed Products that do not lend themselves to being returned for hygienic reasons or related to health protection or that have been opened after delivery.

6. With reference to the above cases in which the right of withdrawal is excluded, the Customer is aware and accepts that among the Products that “risk deteriorating or expiring rapidly” all food Products are included, because the characteristics and qualities of these types of Products are subject to change even as a result of improper storage. Also for reasons of hygiene and for the protection of users, the right of withdrawal applies only to Products purchased on the Site that can be returned to the Seller and marketed without danger to the health of consumers.

7. The Customer is responsible for any product resulting from a handling of the Products other than that necessary to determine their nature, characteristics and functioning.

Regardless of the provisions of the law, we will try to resolve any reason for customer dissatisfaction. We therefore ask you to contact us in case of any reason for complaint, even if this occurs beyond the legal terms for withdrawal.